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Customer Service Representative
1 month ago
Craig Rothstein - State Farm Agent is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in establishing and maintaining strong relationships with our customers, providing exceptional service, and driving business growth.
Key Responsibilities- Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Relationship Building: Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
- Team Collaboration: Work closely with our team to achieve business objectives, share knowledge, and provide support.
- Competitive Compensation: Earn a salary plus commission/bonus, providing a competitive income potential.
- Professional Development: Receive valuable experience and growth opportunities within our agency, enabling you to develop your skills and advance your career.
- Work-Life Balance: Enjoy paid time off (vacation and personal/sick days), allowing you to maintain a healthy work-life balance.
- Customer Focus: Demonstrate a genuine interest in helping customers achieve their goals and objectives.
- Communication Skills: Possess excellent written, verbal, and listening skills, enabling effective communication with customers and team members.
- Problem-Solving: Be proactive in problem-solving, identifying and resolving customer issues in a timely and professional manner.
- Organizational Skills: Demonstrate strong organizational skills, prioritizing tasks and managing multiple responsibilities with ease.
