Customer Service Representative

1 week ago


Mountville, Pennsylvania, United States Cooper-Booth Wholesale Company Full time
Job Overview

Cooper-Booth Wholesale Company is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Team Member. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries in a timely and courteous manner, providing accurate and efficient solutions.
  • Process customer orders and returns with meticulous attention to detail, ensuring accuracy and timely completion.
  • Identify customer needs, clarify information, and provide appropriate solutions and alternatives.
  • Maintain thorough knowledge of company products, services, policies, and procedures to accurately address customer inquiries and concerns.
  • Handle customer complaints, provide appropriate solutions, and follow-up to ensure resolution.
  • Communicate and coordinate effectively with internal departments to address customer needs and inquiries.
  • Review film to resolve issues such as mis-picks and shortages, ensuring accurate order fulfillment.
  • Enter special order requests from buyers into the system.
  • Continuously seek opportunities for process improvement to enhance the overall customer experience.
Requirements
  • High school diploma or equivalent.
  • Proven experience in customer service.
  • Call center experience, preferred.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Strong problem-solving abilities and attention to detail.
  • Effective oral and written communication skills.
  • Ability to maintain composure in stressful situations.
Benefits
  • Complete medical, dental, vision, life, disability, and accident insurances starting the first of the month following 60-days of employment.
  • 401(k) after 6 months with 2% employer match.
  • Paid Time Off (PTO); starting at 80 hours your first year.
  • Paid Holidays.
  • Employee Assistance Program (EAP) and other mental health benefits available.
  • Ability to purchase products from the warehouse at wholesale price.


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