Customer Service Representative
1 week ago
Cooper-Booth Wholesale Company is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Team Member. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Respond to customer inquiries in a timely and courteous manner, providing accurate and efficient solutions.
- Process customer orders and returns with meticulous attention to detail, ensuring accuracy and timely completion.
- Identify customer needs, clarify information, and provide appropriate solutions and alternatives.
- Maintain thorough knowledge of company products, services, policies, and procedures to accurately address customer inquiries and concerns.
- Handle customer complaints, provide appropriate solutions, and follow-up to ensure resolution.
- Communicate and coordinate effectively with internal departments to address customer needs and inquiries.
- Review film to resolve issues such as mis-picks and shortages, ensuring accurate order fulfillment.
- Enter special order requests from buyers into the system.
- Continuously seek opportunities for process improvement to enhance the overall customer experience.
- High school diploma or equivalent.
- Proven experience in customer service.
- Call center experience, preferred.
- Proficient with Microsoft Office Suite or related software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong problem-solving abilities and attention to detail.
- Effective oral and written communication skills.
- Ability to maintain composure in stressful situations.
- Complete medical, dental, vision, life, disability, and accident insurances starting the first of the month following 60-days of employment.
- 401(k) after 6 months with 2% employer match.
- Paid Time Off (PTO); starting at 80 hours your first year.
- Paid Holidays.
- Employee Assistance Program (EAP) and other mental health benefits available.
- Ability to purchase products from the warehouse at wholesale price.
-
Customer Service Representative
2 weeks ago
Mountville, Pennsylvania, United States Craig Rothstein - State Farm Agent Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting our insurance and financial services...
-
Customer Service Representative
4 weeks ago
Mountville, Pennsylvania, United States Craig Rothstein - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and working closely with our team to achieve our...
-
Customer Service Representative
2 weeks ago
Mountville, Pennsylvania, United States Cooper-Booth Wholesale CO Full timeAbout Cooper-Booth Wholesale CompanyCooper-Booth Wholesale Company (CBW) has been a leading wholesale distributor in the Mid-Atlantic region since 1865. As a family-owned and operated business, we pride ourselves on providing exceptional service and value to our customers.Job SummaryWe are seeking a highly motivated and customer-focused individual to join...
-
Customer Service Liaison
2 weeks ago
Mountville, Pennsylvania, United States Americold Logistics Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics.Key Responsibilities:Respond to customer inquiries in a prompt, courteous, and efficient manner.Process orders and handle complaints in a professional and respectful way.Greet visitors and...
-
Customer Service Ambassador
3 weeks ago
Mountville, Pennsylvania, United States Americold Logistics Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics.Key Responsibilities:Respond to customer inquiries in a prompt, courteous, and efficient manner.Process orders and handle complaints in a professional and respectful way.Greet visitors and provide...
-
Customer Service Ambassador
4 weeks ago
Mountville, Pennsylvania, United States Americold Logistics Full timeCustomer Service Representative RoleWe are seeking a skilled Customer Service Representative to join our team at Americold Logistics. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a prompt,...
-
Customer Service Technician
3 weeks ago
Mountville, Pennsylvania, United States Emerald Technologies Full timeJob Title: Customer Service TechnicianWe are seeking a skilled Customer Service Technician to join our team at Emerald Technologies. As a key member of our service team, you will be responsible for providing technical support and assistance to our customers.Key Responsibilities:Installation and commissioning of drive batteries and charging systemsMaintenance...
-
Customer Service Specialist
4 weeks ago
Mountville, Pennsylvania, United States Emerald Technologies Full timeWe are seeking a skilled Customer Service Technician to join our team at Emerald Technologies. As a key member of our service team, you will be responsible for providing technical support and assistance to our customers.**Key Responsibilities:**Installation and commissioning of drive batteries and charging systemsMaintenance and repair of drive batteries,...
-
Onsite Account Representative
4 weeks ago
Mountville, Pennsylvania, United States Fastenal Full timeJob SummaryWe are seeking a highly motivated and customer-focused Onsite Account Representative to join our team at Fastenal. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving business growth, and ensuring exceptional customer service.Key ResponsibilitiesDevelop and...
-
HR Representative
2 days ago
Mountville, Pennsylvania, United States Cooper-Booth Wholesale CO Full timeJob Title: HR RepresentativeCooper-Booth Wholesale Company (CBW) is seeking a highly skilled HR Representative to join our team. As a key member of our HR department, you will play a critical role in supporting over 250 employees and driving business success.Job Summary:The HR Representative will assist the HR Manager in a broad range of duties, including...
-
HR Representative
2 weeks ago
Mountville, Pennsylvania, United States Cooper-Booth Wholesale CO Full timeJob Title: HR RepresentativeCooper-Booth Wholesale Company is seeking a highly skilled and experienced HR Representative to join our team. As an HR Representative, you will be responsible for supporting the HR Manager in a broad range of duties, including recruitment, employee relations, benefits administration, and compensation analysis.Key...
-
HR Representative
1 week ago
Mountville, Pennsylvania, United States Cooper-Booth Wholesale Company Full timeJob Title: HR RepresentativeCooper-Booth Wholesale Company is seeking a highly skilled HR Representative to join our team. As a key member of our HR department, you will be responsible for supporting over 250 employees and owning the hiring process.Key Responsibilities:Collaborate with hiring managers to understand staffing needs and develop recruitment...
-
Service Writer
2 weeks ago
Mountville, Pennsylvania, United States Ebling's ServicePlus Full timeJob SummaryWe are seeking a highly skilled Service Writer to join our team at Ebling's ServicePlus. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.Key ResponsibilitiesWrite up repair orders for service and follow the check-in...
-
Human Resources Representative
2 weeks ago
Mountville, Pennsylvania, United States Cooper-Booth Wholesale Company Full timeJob DescriptionCooper-Booth Wholesale Company is seeking a highly skilled and experienced Human Resources Representative to join our team. As a key member of our HR department, you will be responsible for supporting over 250 employees and owning the hiring process.Key Responsibilities:Collaborate with hiring managers to understand staffing needs and develop...
-
Accounts Receivable Specialist
2 weeks ago
Mountville, Pennsylvania, United States AHF LLC Full timeJob Title: Accounts Receivable RepresentativeAHF Products is seeking a highly skilled and detail-oriented Accounts Receivable Representative to join our team at our headquarters in Mountville, PA.Job Summary:The Accounts Receivable Representative will be responsible for managing a portfolio of customer accounts, ensuring timely and accurate payment of...
-
Service Technician
2 weeks ago
Mountville, Pennsylvania, United States Ebling's ServicePlus Full timeJob SummaryWe are seeking a skilled Service Technician to join our team at Ebling's ServicePlus. As a Service Technician, you will be responsible for servicing, diagnosing, and repairing outdoor power equipment and commercial landscape equipment.Key ResponsibilitiesService and repair outdoor power equipment and commercial landscape equipmentDiagnose and...
-
Accounts Receivable Specialist
7 hours ago
Mountville, Pennsylvania, United States AHF Inc Full timeAccounts Receivable RepresentativeAHF Products is seeking a highly skilled and detail-oriented Accounts Receivable Representative to join our team at our headquarters in Mountville, PA.Job SummaryThe successful candidate will be responsible for managing a portfolio of customer accounts, ensuring timely and accurate payment of invoices, and providing...
-
Parts Support Specialist
1 month ago
Mountville, Pennsylvania, United States Ebling's ServicePlus Full timeJob OverviewPosition: Parts Customer ServiceSalary: CompetitiveEbling's ServicePlus is seeking a dedicated individual to enhance our Parts/Customer Service division. The ideal candidate will thrive in a dynamic environment and possess strong computer skills along with a basic understanding of the outdoor power equipment sector.Key Responsibilities:Assist...
-
Tow and Transport Operations Coordinator
2 weeks ago
Mountville, Pennsylvania, United States Patriot Towing & Transport Full timeJob Title: Tow and Transport Dispatching OperatorJob Summary:We are seeking a highly organized and detail-oriented Tow and Transport Dispatching Operator to join our team at Patriot Towing & Transport. As a key member of our operations team, you will be responsible for coordinating and dispatching tow and transport requests, ensuring timely and efficient...
-
Tow Truck Operator
2 weeks ago
Mountville, Pennsylvania, United States Patriot Towing & Transport Full timeJob SummaryPatriot Towing & Transport is seeking a reliable and experienced Tow Truck Driver to join our team in Mountville, Pennsylvania.Key ResponsibilitiesOperate a tow truck to transport vehicles to designated locations safely and efficiently.Follow all safety protocols and procedures while loading, securing, and unloading vehicles.Communicate...