Customer Service Manager

3 days ago


Peabody, Massachusetts, United States Spencer Home Services Full time
Job Title: Dispatch and Customer Service Rep Manager

Spencer Home Services is seeking a highly skilled and experienced Dispatch and Customer Service Rep Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our dispatch services and customer support, ensuring customer satisfaction and a seamless experience.

Key Responsibilities:

  • Manage and coordinate the dispatch of service requests and customer interactions
  • Supervise and train customer service representatives to ensure excellent customer service
  • Monitor and analyze customer interactions to identify areas for improvement
  • Develop and implement strategies to enhance the overall customer experience
  • Collaborate with other departments to ensure seamless service delivery

Requirements:

  • Proven experience in customer service and dispatch operations
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong leadership and team management skills
  • Knowledge of dispatch systems and customer service software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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