Customer Service Manager
3 days ago
Spencer Home Services is seeking a highly skilled and experienced Dispatch and Customer Service Rep Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our dispatch services and customer support, ensuring customer satisfaction and a seamless experience.
Key Responsibilities:
- Manage and coordinate the dispatch of service requests and customer interactions
- Supervise and train customer service representatives to ensure excellent customer service
- Monitor and analyze customer interactions to identify areas for improvement
- Develop and implement strategies to enhance the overall customer experience
- Collaborate with other departments to ensure seamless service delivery
Requirements:
- Proven experience in customer service and dispatch operations
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong leadership and team management skills
- Knowledge of dispatch systems and customer service software
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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