BPaaS Support Analyst

3 weeks ago


Coppell, Texas, United States OneSource Virtual Full time
Job Summary

OneSource Virtual is seeking a highly skilled and motivated BPaaS Support Analyst to join our Global BPaaS team. As a vital member of our team, you will be the face of the BPaaS team to both internal and external customers, providing exceptional support and services.

Key Responsibilities
  • Be the first point of contact for customer support, ticket triage, and ticket routing
  • Suggest improvements to better support customers
  • Be the first point of contact for internal customer security administration for the support and services organizations
  • Serve as the liaison between customers and OneSource Virtual team members and escalate urgent issues as defined
  • Adhere to case management guidelines to ensure consistency in both communication and process in all customer interactions
  • Follow all security policy standard operating procedures including login and password communications
  • Effective problem-solving for customers and with internal peers and cross-functional teams
  • Work effectively with others in a team-oriented environment to meet customer expectations
Requirements
  • 1-2 years experience with HRIS platforms and/or business application support systems
  • Excellent customer service
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Basic knowledge of Salesforce and Workday products or domain
Preferred Skills
  • Ability to resolve complex or escalated customer issues
  • Ability to multi-task
  • Experience working in a ticketing/case system
  • Professional communication skills
  • Ability to work independently and as part of a team
About OneSource Virtual

OneSource Virtual is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. We are a values-based culture that rewards innovative thinking, fresh perspectives, creative collaboration, and hard work.



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