BPaaS Support Analyst
3 weeks ago
OneSource Virtual is seeking a highly skilled and motivated BPaaS Support Analyst to join our Global BPaaS team. As a vital member of our team, you will be the face of the BPaaS team to both internal and external customers, providing exceptional support and services.
Key Responsibilities- Be the first point of contact for customer support, ticket triage, and ticket routing
- Suggest improvements to better support customers
- Be the first point of contact for internal customer security administration for the support and services organizations
- Serve as the liaison between customers and OneSource Virtual team members and escalate urgent issues as defined
- Adhere to case management guidelines to ensure consistency in both communication and process in all customer interactions
- Follow all security policy standard operating procedures including login and password communications
- Effective problem-solving for customers and with internal peers and cross-functional teams
- Work effectively with others in a team-oriented environment to meet customer expectations
- 1-2 years experience with HRIS platforms and/or business application support systems
- Excellent customer service
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Basic knowledge of Salesforce and Workday products or domain
- Ability to resolve complex or escalated customer issues
- Ability to multi-task
- Experience working in a ticketing/case system
- Professional communication skills
- Ability to work independently and as part of a team
OneSource Virtual is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. We are a values-based culture that rewards innovative thinking, fresh perspectives, creative collaboration, and hard work.
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BPaaS Support Specialist
1 month ago
Coppell, Texas, United States OneSource Virtual Full timeBPaaS Support AnalystOneSource Virtual is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support.Job SummaryAs a vital member of our Global BPaaS team, this position is the face of the BPaaS team to both internal and external customers....
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Tax Operations Manager
2 days ago
Coppell, Texas, United States OneSource Virtual Full timeJob DescriptionOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday. We are seeking a highly skilled Tax Account Manager to join our team.Key ResponsibilitiesEnhance and maintain customer relationships through regular engagement, leading customer analytic review, ROI attainment, and roadmap...
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Tax Operations Manager
5 days ago
Coppell, Texas, United States OneSource Virtual Full timeJob Title: Tax Account ManagerOneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. We are seeking a highly skilled Tax Account Manager to join our team.Job Summary:The Tax Account Manager will be...
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Garnishment Specialist I
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Business Systems Analyst Position
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