Tax Operations Manager

2 days ago


Coppell, Texas, United States OneSource Virtual Full time
Job Description

OneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday. We are seeking a highly skilled Tax Account Manager to join our team.

Key Responsibilities
  • Enhance and maintain customer relationships through regular engagement, leading customer analytic review, ROI attainment, and roadmap planning.
  • Serve as an operations customer advocate and liaison throughout the OSV organization as needed for customer changes.
  • Form relationships with the SDM, CSM, and Account Executive teams to build an understanding of customer requirements and business drivers.
  • Prepare recurring operations reports for customers and narrate strategic value/ROI of OSV services in addition to basic service delivery metrics, KPIs, and SLAs.
  • Solicit customer feedback and obtain strategic vs tactical objectives.
  • Communicate change to services, technology platforms, and products to assigned customers.
  • Partner with Customer Teams, Product, and R&D to bring forth people, process, and technology enhancement ideas and assist with associated deployment.
  • Support customer renewal and reference programs.
  • Responsible for managing customer tax account escalations and resolving complex customer problems.
  • Acts as the tax account subject matter expert for assigned customers and demonstrates knowledge of OSV services and processes to advise customers on tax best practices.
  • Perform ongoing gap analyses and identifies solutions to ensure OSV delivers quality services.
  • Proactively lead roadmap planning to ensure year-end and quarter-end processing is managed effectively.
Requirements
  • 4+ years of experience in Maintenance and/or Managed Services as well as customer relationship management role.
  • Functional knowledge of human resources outsourcing with emphasis on tax.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint, Visio).
  • Experience with internal OSV BPaaS processes and procedures.
  • Extensive Workday exposure in services bureau or customer.


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