Garnishment Specialist I

1 month ago


Coppell, Texas, United States OneSource Virtual Full time
About the Role

OneSource Virtual is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support.

The Garnishment Specialist I is a critical role that ensures our customers' employees receive accurate and timely wage garnishment payments. This position requires strong analytical skills, attention to detail, and the ability to work efficiently within established service level deadlines.

Key Responsibilities
  • Review and set up all child support and student loan garnishment orders, ensuring accuracy and compliance with legal requirements.
  • Ensure the end-result of the garnishment order is 100% accurate, including order start and stop dates, deduction amount and frequency, and legally mandated answer letters and interrogatory responses.
  • Maintain accuracy through analysis of optical character recognition (OCR) and robotic process automation (RPA) results.
  • Identify failure points in the technology throughout the process and interact with customer teams to answer questions and resolve issues.
  • Complete assessment of garnishment incoming mail and determine resolution, or escalate as appropriate.
Requirements
  • Ability to analyze and interpret information.
  • Troubleshooting & Analysis Skills.
  • Probing & Problem Solving Skills.
  • Strong Interpersonal Skills.
  • Process Oriented.
  • Ability to communicate effectively, both verbally and in written form.
  • Team player.
  • Customer service driven.
  • Superior organizational skills.
  • Ability to meet deadlines.

At OneSource Virtual, we value innovative thinking, fresh perspectives, and creative collaboration. We offer a values-based culture, upward mobility, and professional development opportunities for our employees.



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