Parts Sales Specialist

2 weeks ago


Saint Charles, Missouri, United States Bass Pro Inc Full time

POSITION SUMMARY:


The Parts Sales Specialist is responsible for managing and overseeing the inventory of boat, motor, trailer, and ATV components while assisting both external and internal clients with their parts inquiries and purchases.


ESSENTIAL FUNCTIONS:


Demonstrates a strong commitment to providing exceptional customer service, ensuring a positive and efficient shopping experience for all patrons.


Handles customer inquiries regarding retail parts, pricing, or general information, either via phone or at the parts counter.

Conducts thorough research on customer inquiries utilizing online resources, manufacturer contacts, or on-site reference materials.

Processes part sales transactions over the phone or at the counter.

Safeguards received funds and performs daily till reconciliation procedures.


Creates purchase orders for parts required for stock, customer needs, or work orders, forwarding them to the appropriate suppliers.

Receives ordered parts and verifies shipping documents against the received merchandise and quantities for accuracy.

Enters received parts data into the IDS inventory management system.

Organizes received merchandise in designated areas for easy access.

Confirms full payment is received before shipping special order parts.


Issues parts to technicians and riggers as per work order specifications, subsequently recording those parts in IDS to monitor inventory levels.

Processes refunds for returned parts or cancellations.

Ensures that returned and warranty parts are sent back to the correct vendor to obtain credit.

Prepares for and conducts necessary parts inventories according to established schedules.

Reports and reconciles any discrepancies or shortages in inventory resulting from physical counts.

Maintains a clean and professional workspace.

Performs any other duties as assigned.

EXPERIENCE/QUALIFICATIONS:
High School diploma or equivalent experience

KNOWLEDGE, SKILLS, AND ABILITY:
Ability to calculate figures such as discounts or percentages and provide change to customers

Ability to communicate in a friendly and professional manner with customers and colleagues

Good telephone etiquette

Ability to establish and maintain effective working relationships with management, coworkers, and customers

Proficient in operating a computer and performing data entry tasks; marine knowledge is beneficial

TRAVEL REQUIREMENTS:
N/A

PHYSICAL REQUIREMENTS:
Able to lift up to 50 pounds

Able to stand for extended periods

INDEPENDENT JUDGEMENT:
Performs tasks and responsibilities under general supervision, utilizing established procedures and creativity. Selects from limited alternatives to resolve issues. Occasionally exercises independent judgment to complete assignments. Frequently makes recommendations regarding work procedures, policies, and practices.

Part Time Benefits Summary:
Enjoy discounts on retail merchandise, dining options, world-class resorts, and conservation attractions
Dental coverage
Vision coverage
Voluntary benefits
401k Retirement Savings Plan
Paid holidays
Paid vacation
Bass Pro Cares Fund
And more

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us.

Bass Pro Shops

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