VP Enterprise Customer Success
1 week ago
This is a work-from-home position residing on the East coast, preferably in a region that aligns with our East US customers. 25% travel is required.
Main Responsibilities- Lead the field-based Customer Success organization responsible for protecting, nurturing, and growing enterprise customer relationships.
- Hire, build, and retain a talented field-based team responsible for customer, product, and revenue retention, product adoption, and revenue expansion across Enterprise East.
- Manage organization of dedicated field Customer Success Executives and support for East US customers responsible for managing customer success activities.
- Partner closely with Sales team on strategic customer opportunities and acquisition initiatives.
- Define and optimize the customer lifecycle through developing a trusted advisor relationship and acting as the customer advocate.
- Manage annual revenues, including all revenue management activities, such as churn, credits, rerates, payment terms, re-negotiation, and renewal.
- Create customer success plans to ensure timely product adoption and value realization/revenue growth.
- Build a strong Customer Success team to drive net revenue growth.
- Manage leading indicators, analyze trends, and negotiate with customers to ensure Lumen expands revenues in line with growth aspirations.
- Lead and inspire a team to reach their potential.
- Drive our company culture and values and help our customers be successful.
- Clearly articulate the CS vision and strategy across teams and into the sales ecosystem.
- 10+ years of specialized business experience with 5+ years in leadership.
- Bachelor's or master's degree in a related field or applicable years of experience.
- Demonstrated strong communication, written, and formal presentation skills.
- Self-motivated, pro-active, results-oriented professional with an ability to work with minimum direction.
- A comprehensive benefits package, including Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance your physical, mental, emotional, and financial wellbeing.
- A competitive salary range, with the starting salary differing based on the employee's primary work location.
Lumen is an equal employment opportunities employer, committed to providing equal employment opportunities to all persons regardless of protected statuses.
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