Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Care Dynamics, LLC. As a founding member of our customer success function, you will play a key role in ensuring our customers achieve their goals while helping us refine and improve our AI-driven platform.
Key Responsibilities:
- Develop and execute customer success initiatives to deliver exceptional experiences to B2B customers.
- Collaborate with product, engineering, and sales teams to drive improvements and customer satisfaction.
- Gather and act on customer feedback to guide product enhancements.
- Navigate challenges, prioritize effectively, and maintain a customer-centric approach.
Requirements:
- 1-4 years of experience in customer success, particularly in 0 to 1 environments.
- Strong problem-solving abilities, high customer empathy, and adaptability.
- Experience with B2B customers in the tech industry.
- Experience in an early-stage, high-growth company.
What We Offer:
- Comprehensive benefits package.
- Opportunities to grow with the company and lead as we scale.
- Work in-office in New York City alongside a passionate and talented team.
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