Call Center Team Lead

4 weeks ago


Sens, Bourgogne-Franche-Comté, United States Hilton Grand Vacations Full time
Job Title: Call Center Supervisor

Hilton Grand Vacations is a leader in the Vacation Ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We are seeking a highly motivated and experienced Call Center Supervisor to join our team.

Key Responsibilities:
  • Develop and implement sales strategies to enhance package sales production
  • Monitor and track team performance, attendance, and schedule adherence
  • Rotate coverage on weekends and holidays as scheduled
  • Uphold and implement all Hilton practices, policies, and ethical standards
  • Perform quality call monitoring and resolve service delivery issues
  • Track and manage team member PTO and schedule exception requests
  • Assist with customer follow-up issues for continuous excellent customer service
Requirements:
  • 1 or more years of timeshare call center experience
  • 1 year of Team Lead/Supervisory experience
  • Effective communication in a leadership role
  • Ability to manage groups and individuals
  • Mid-level computer skills
Why Work for Us?
  • Competitive base pay plus commission
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide
  • 401(k) program with company match
  • Paid Time Off (PTO)
  • Employee Stock Purchase Program
  • Tuition Reimbursement Programs
  • Numerous learning and advancement opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.



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