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Shift Manager
1 month ago
At Pollo Campero, we are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will play a critical role in training, developing, and leading our crew to deliver exceptional customer experiences.
Key Responsibilities:- Plan and manage shifts to ensure seamless restaurant operations
- Verify compliance with procedures and protocols
- Attend to and resolve problems as they arise in the restaurant
- Assist the General Manager in achieving business objectives
- Coach and lead a team with minimal supervision
- Conduct operational and technical training for employees
- Maintain a positive and energetic team atmosphere
- Ensure customer satisfaction and handle complaints
- Apply a continuous improvement mindset to processes and procedures
- Open and close the restaurant
- Assist with inventory management and staffing needs
- Maintain overall sanitation, health, cleanliness, and safety standards
- Follow and adhere to all safety rules, policies, and procedures
- Must be 18 years of age or older
- Must be fluent in English and Spanish
- Preferred: 1+ year of experience in similar roles or with customer experience
- Ability to lift and push 50 lbs
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Preferred: Food Handlers Card/ServSafe Certification
- Ability to work with computers
- Must follow company Personal Care and Hygiene policies
- Must be able to produce authorized U.S. work documents
- Must pass background check
Pay Range: USD $18.00/Hr