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Restaurant Operations Manager

1 month ago

Burlington, Vermont, United States Essex Resort Holdings Full time
Unlock Your Potential at The Essex Resort & Spa

Embark on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

Key Responsibilities:

1. Oversee the operation and staff of the restaurants to maintain the highest level of standards and efficiency.

2. Monitor and critique food quality and service levels.

3. Hire, train, and develop staff to ensure exceptional service and quality.

4. Forecast and schedule staff according to occupancy levels, ensuring seamless service delivery.

5. Track and manage payroll and revenue, ensuring profitability and efficiency.

6. Coach and counsel staff to enhance performance and achieve goals.

7. Maintain a clean and welcoming physical atmosphere, including inspecting tabletops and side-stations.

8. Monitor and manage inventory levels, ensuring timely ordering and minimizing waste.

9. Attend department head meetings, conferences, and pre-con meetings to stay informed and aligned with company goals.

10. Conduct timely performance evaluations, providing constructive feedback and opportunities for growth.

11. Maintain profitability through effective forecasting and staffing.

12. Communicate with the Director of Food and Beverage, Director of Restaurants, and General Manager on upcoming events, promotions, and new products.

13. Handle guest complaints in a professional and efficient manner, ensuring exceptional customer service.

14. Foster a positive and efficient atmosphere for staff and guests, promoting a culture of excellence.

Benefits:

At The Essex, we invest in our team members' wellbeing and growth, offering a comprehensive benefits package. This includes competitive compensation, healthcare options, opportunities for career advancement, and ongoing training. Join us and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Full-time year-round employees are eligible for the following benefits after meeting the eligibility requirements:

  • Medical Insurance (with Employer contribution)
  • Dental Insurance (with Employer contribution)
  • Vision Insurance
  • Life & Disability Insurance (Employer paid)
  • Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
  • Medical Care Flexible Spending Account
  • Dependent Care Account (for Daycare, elderly care or other dependent care)
  • Short and Long Term Disability Insurances
  • Accident Insurance
  • Critical Illness Insurance for employee and spouse/domestic partner
  • Paid Time Off
  • Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

  • Restaurant
  • Spa (on treatments and products)
  • Cook Academy

Other Discounts:

  • Memberships to The Edge Sports & Fitness
  • Stays at the hotel for employee, friends and/or family
  • Movie tickets to Essex Cinemas
  • Essex Experience (varies by business)
  • Stays at other New England Inns & Resorts as part of the NEIRA program
  • Ski passes to Smuggler's Notch & Sugarbush/IKON

Other Benefits:

  • Complimentary use of the on-site fitness center
  • Complimentary use of the on-site Tennis courts
  • Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)