Service Lane Consultant

1 week ago


Olympia, Washington, United States Hanson Motors Full time
Job Overview

As a Service Lane Consultant, you will be the primary point of contact for our clients in the service area. Your role is pivotal in ensuring a seamless customer experience. You will be knowledgeable about our product offerings, manage inventory requirements, coordinate technician schedules, and provide exceptional customer service. From welcoming vehicle owners upon arrival to clarifying the repair process, our Service Consultants are dedicated professionals who take pride in assisting others. We encourage individuals with backgrounds in customer service, retail, hospitality, or similar fields to apply, even if they are new to the automotive sector.

About Hanson Motors

With a legacy of over 40 years, Hanson Motors is synonymous with honesty, integrity, and exemplary customer service, both during and after the sale. We offer a wide range of the latest products in the market alongside an extensive selection of pre-owned vehicles. As we continue to expand, we are looking for team members who are eager to grow with us. Whether you are an experienced professional with a proven track record in customer satisfaction or someone seeking a new career path, we invite you to explore this opportunity.

What We Provide

  • Comprehensive medical, dental, vision, and life insurance for employees and their families.
  • One week of vacation after completing 12 months of employment.
  • Opportunities for professional growth.
  • Participation in our company 401k plan with matching contributions up to 2%.
  • Flexible work schedules (40 hours per week).
  • Eligibility for various bonus programs throughout the year.
  • Accrual of 1 hour of paid sick leave for every 40 hours worked.
  • All approved training is fully funded by the company.

Key Responsibilities

  • Manage the flow of the service lane, ensuring customers receive prompt, courteous, and effective assistance.
  • Take charge of the customer experience by executing additional tasks that leave a positive impression on clients.
  • Provide dedicated support for all customer inquiries, whether via phone or in person, to ensure proper handling.
  • Guarantee that the daily schedule of technicians' time is effectively utilized to serve customers.

Compensation Details

  • Starting hourly wage ranges from $18.00 to $20.00 based on experience, with a commission of 2% on gross sales. The hourly rate may increase to $21.00 to $22.00, along with the same commission structure.

Candidate Qualifications

  • Friendly and organized demeanor.
  • Strong time management abilities.
  • Excellent communication skills with customers.
  • Professional appearance and grooming.
  • Clean driving record.
  • Willingness to undergo a pre-employment background check and drug screening.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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