Customer Service Representative

7 days ago


Springfield, Illinois, United States Teleperformance Full time

About Teleperformance

Teleperformance is a global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.

With a team of over 500,000 passionate and skilled professionals, we provide a range of services including customer service, technical support, and back-office operations.

Our Mission

We are committed to providing an exceptional customer experience by delivering high-quality services that meet the evolving needs of our clients and their customers.

Responsibilities

  • Field customer inquiries and provide timely and effective solutions
  • Work collaboratively with internal teams to resolve complex issues and improve customer satisfaction
  • Develop and maintain a deep understanding of our clients' products and services to provide accurate and helpful information
  • Continuously improve our processes and procedures to ensure seamless customer experiences
  • Meet or exceed performance metrics and quality standards

Requirements

  • 6 months of customer service experience preferred
  • Ability to work in a virtual team environment
  • Excellent communication and problem-solving skills
  • Ability to type 25 wpm
  • High School Graduate or GED

Work from Home Requirements

  • Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required
  • Clean and quiet workspace


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