Principal UX Researcher, Futures Insights, Devices Design Group

2 weeks ago

Seattle, Washington, United States Amazon Full time
About the Role

The Amazon Device and Services Design Group (DDG) is seeking a highly skilled Principal UX Researcher to join our Futures Insights research team. As a key member of our team, you will be responsible for establishing foundational insights on human needs, motivations, and trends to inform mid-to-long term strategic planning.

You will partner closely with peer Product Line, Research Science, and Design System research teams to drive business decisions and product development. If you are passionate about using research to inform early strategic decision making and enjoy collaborating with diverse and highly skilled researchers, designers, product managers, and engineers, we want you on our team.

This role is based in the Device Design Group's Seattle location.

Key Responsibilities
  • Build and sustain a program for collecting, synthesizing, and communicating foundational insights on human needs, motivations, and sociocultural trends to inform mid-to-long term planning efforts of DDG and its product line partners.
  • Partner deeply with the DDG Design Futures team to inform and shape mid-to-long term (2-5 year) concept development and experience roadmaps.
  • Help leadership determine the right research questions to ask, creating long-term research roadmaps that align to and inform business strategy and goals.
  • Synthesize primary and secondary data to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
  • Define, invent, and execute research methods appropriate to the questions at hand, including but not limited to ethnographic and survey techniques.
  • Translate insights into operational criteria aligned to business goals.
  • Advance the development of insight-based knowledge management systems to drive organizational decision-making and prioritization of investments.
  • Persuade decision makers at all levels of the organization to take aligned action on research findings that inspire them and help them internalize opportunities to delight customers and differentiate our offerings.
About the Team

The DDG UXR team is comprised of more than two dozen highly capable and collaborative ethnographers, psychologists, and research scientists. With the support of a dedicated research operations team, we execute and synthesize human research that provides the business with a deep understanding of the motivations, behaviors, needs, and capabilities of current and potential customers.

We reveal insights that clarify opportunities and inspire innovation, and translate these insights into operational outcomes. We then partner to iteratively design and test solutions until outcomes are achieved or hypotheses are proven wrong.

Basic Qualifications
  • 10+ years of experience in the field of UX research with a focus on early, generative research that informs long-term business strategy, ideally in the digital products and services industry.
  • Strong portfolio that illustrates how your research has informed strategic decision making.
  • Ability to independently drive multiple concurrent projects in an agile environment.
  • Working knowledge of a full range of UX research methods, with deep expertise in early-phase qual methods, and the proven ability to execute the right methodology to get the needed result.
  • Excellent written communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Passion for understanding and applying the latest learnings and innovations in social and behavioral science, research methods, and UX design.
  • Strategic, business-building approach to research with a proven capacity for translating data into bottom-line impact.
  • Broad knowledge of qualitative research methodologies and the proven ability to execute the right methodology to get the needed result.
  • MS in Anthropology, Psychology, Sociology, or a related field.
Preferred Qualifications
  • Ability to handle highest complexity and ambiguity, defining crisp, cogent strategy for net-new product development, whether from many diverse inputs, or with no input at all.
  • Experience systematically weaving research insights into ideation and design sprint processes.
  • Deep understanding of human motivations, capabilities, and limitations, and their implication for product design.
  • Understanding of the product design process and how research is appropriately integrated at each phase.
  • Experience with embedded systems and multimodal device interaction (e.g., touch, voice, and mediated control).

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