IT Service Management Trainer

2 weeks ago

Cincinnati, Ohio, United States Worldpay Full time

At Worldpay, we're looking for a skilled IT Service Management Trainer to join our team. As an ITSM Trainer, you will play a crucial role in implementing and training staff members across the organization on IT Service Management (ITSM) processes.


Key Responsibilities:

Develop engaging and informative training materials, including presentations, manuals, videos, and online modules, to support the implementation of ITSM processes.


Conduct training sessions for employees at all levels of the organization, ensuring that participants understand ITSM concepts, tools, and best practices.


Tailor training programs to meet the specific needs and skill levels of different departments and job roles within the organization.


Offer continuous support and guidance to staff members as they transition to using ITSM processes in their daily work routines.


Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, adjusting as necessary to improve outcomes.


Stay informed about the latest trends, developments, and best practices in ITSM to ensure that training materials and programs remain current and relevant.


Work closely with ITSM stakeholders, including IT leaders, project managers, and process owners, to align training initiatives with business goals and objectives.


Foster a culture of continuous learning and improvement by encouraging staff members to actively participate in training opportunities and share feedback and suggestions for enhancing ITSM processes.


Requirements:

Bachelor's degree in information technology, Computer Science, or a related field.


Proven experience in ITSM implementation and training, preferably in a large organization or enterprise environment.


Strong understanding of ITSM frameworks, such as ITIL, and their application in real-world business scenarios.


Experience designing, implementing, and evaluating 'Guided Tour' feature within Servicenow (e.g., Proficiency in animation/video editing software (e.g., Camtasia, Storyline 360, Rise, Powtoon, Canva, or Adobe products)


Proficiency interacting with a 'Learning Management System' and 'Learning Experience Platform' (e.g., Experience leveraging the Servicenow platform with focus on Now Assist, Virtual Agent, and generative AI within the knowledge management (KCS) space


Certification in IT Service Management (e.g., ITIL Foundation) highly desirable


Time to support charities and give back to your community.


Parental leave policy.


Global recognition platform.


Global employee assistance program.


Time to support charities and give back to your community.


Parental leave policy.


Global recognition platform.


Global employee assistance program.


We stay agile, using our initiative, taking calculated risks to progress. We champion our ideas and stay flexible to make them happen. Unlocking potential means working as one global community. To find out more about working with us, find us on LinkedIn.


The pay range for this full-time position is $65,440.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.


We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.


The EEO is the Law poster is available here supplement document available here


However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.

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