Laboratory Services Manager
4 weeks ago
This position is responsible for the supervision and oversight of Supervisors, Lead Medical Technologists, Lead Medical Laboratory Technicians, Point of Care Coordinator, Registered and Registry-Eligible Medical Technologists, Registered and Registry-Eligible Medical Laboratory Technicians, Co-op Students, Tech Aide IIs, Technologist Associates and Technician Aides in Chemistry, Hematology, Coagulation, Microbiology and Blood Bank as well as Outpatient Lab Coordinator, Lab Process Techs, Phlebotomists, Lead Phlebotomists, Phlebotomy Trainers, and Lab Assistants - POC in Support Services.
Key Responsibilities- Planning: Develop, implement, and evaluate the department operational and strategic plan in collaboration with the laboratory director, Medical Director, and hospital administration.
- Customer Service: Understand customer needs and expectations, and work to achieve those goals by developing and implementing measures of customer satisfaction.
- Stewardship: Establish and manage the department operating budget, and operate within established variances by utilizing resources consistent with the workload.
- Communication: Provide timely and essential communications to management and employees regarding new policies and general information.
- Staff Development: Maintain high employee morale through effective management, and utilize team building techniques to problem solve and improve processes.
- Enhancing Quality of Care: Ensure high quality laboratory data regarding accuracy, precision, and service, and prepare meaningful QA indicators that are monitored and reported monthly.
- Policy Compliance: Communicate and ensure compliance regarding JCAHO, CAP, OSHA, AABB, HIPAA, and CLIA, and ensure compliance with lab safety policies, infection control, and all general lab policies.
- Bachelor's degree in Medical Laboratory Science or equivalent.
- 3-4 years experience in laboratory management.
- Climbing: Rarely
- Concentrating: Consistently
- Continuous Learning: Consistently
- Hearing: Conversation - Consistently
- Hearing: Other Sounds - Frequently
- Interpersonal Communication: Consistently
- Kneeling: Rarely
- Lifting: Frequently
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