Service Operations Director

3 weeks ago


Cincinnati, Ohio, United States Tire Discounters Full time
Job Title: Service and Tire Technician Leadership Position

Tire Discounters, a leading family-owned automotive service provider, offers a career opportunity for a Service Manager to lead a team of technicians and deliver exceptional customer service.



### Job Responsibilities:

* Lead and coach a team of Service and Tire Technicians to ensure high-quality service and customer satisfaction.
* Oversee service bay workflow and communicate wait times to sales staff.
* Ensure clear communication between the shop and customers.
* Promote safety and meet quality and service standards.
* Drive customer satisfaction and teamwork.

### Requirements:

* Experience in automotive service/repair (certifications preferred).
* Management experience with strong leadership skills.
* Excellent communication and multitasking abilities.
* Strong work ethic and goal-oriented mindset.
* Valid driver's license and availability to work Saturdays.
* Ability to stand for long periods, bend, and lift up to 75 lbs.
* Authorized to work in the USA (18+).
* Comfortable with occasional mechanical hazards and outdoor conditions.

### Career Path:

Service Manager
General Manager
Regional Manager

### Compensation:

Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus.

### Why Tire Discounters?

* Well-defined paths for career advancement.
* Paid company training at all levels, led by master certified trainers and experienced leaders.
* Competitive pay and benefits.
* Supportive team environment.

Tire Discounters is a family-owned business with a commitment to prioritizing people and safety above all else. We deliver a "WOW" experience to our customers and team members, with a focus on transparency and care.



We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else.



We offer diverse career paths, industry-leading training, and a commitment to our core values.



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