Operations Manager

2 weeks ago


Slidell, Louisiana, United States Massage Envy Full time

Position Overview:

Join a Team Committed to Excellence

Are you a dynamic leader with a passion for guiding others to achieve their best? At our franchise, we empower you to excel while you lead a dedicated team of professionals in providing outstanding service that enhances the well-being of our clients.

We are seeking an Operations Manager

  • Supervising and coordinating the daily functions of the establishment.
  • Meeting all membership and retail sales objectives while managing the sales team and service providers.
  • Training and evaluating the performance of sales personnel. Developing and maintaining staff schedules.
  • Delivering exceptional service to clients by managing inquiries, scheduling appointments, welcoming clients upon arrival, and promoting memberships.
  • Ensuring a professional and pristine environment for both staff and clients.
  • Preparing sales reports, managing payroll, handling bank transactions, overseeing inventory, and ordering supplies.
  • Experience in management, sales, and/or marketing is advantageous. Background in service or retail sales is beneficial.
  • Ability to clearly communicate expectations to team members and foster a collaborative environment. Capable of relaying important information to upper management.
  • Skilled in training and motivating staff.

Benefits & Compensation:

  • Attractive base salary with opportunities for bonuses and commissions ($13-$17/hour)
  • Comprehensive medical, dental, and vision plans with employer contributions
  • 401(k) matching after one year of service
  • Incentives for employee referrals
  • Access to an Employee Assistance Program
  • Flexible scheduling to promote work-life balance
  • Extensive training on products and services
  • Discounts on all products (25%)

Ideal Candidates:

  • Possess management and/or sales experience, ideally in a personal service sector such as a spa, salon, or fitness center. Experience in the massage industry is a plus but not mandatory.
  • Exhibit natural leadership qualities that foster relationships while motivating, coaching, and supporting a team.
  • Capable of conducting difficult conversations in a constructive and professional manner.
  • Can cultivate a positive workplace culture where all team members feel appreciated and recognized, issues are addressed promptly and fairly, and everyone is aligned with the mission.
  • Aim for continuous improvement by setting objectives, prioritizing tasks, and assessing business performance.
  • Effectively address customer concerns while maintaining a safe and therapeutic atmosphere.
  • Encourage team members to develop and advance by establishing clear expectations, providing ongoing training, and regularly reviewing performance.
  • Build strong relationships and instill confidence with team members, clients, and guests.

Compensation:

$13.00-$17.00 per hour



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