Operations Manager

6 days ago


Panama City Beach, Florida, United States Vacasa Full time
Job Description

Job Title: Operations Manager - Assistant General Manager

Job Summary:

Vacasa is seeking an experienced Operations Manager to join our team in Panama City Beach, FL. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our properties, ensuring that they are clean, maintained, and well-cared for. You will also be responsible for developing and growing relationships with property owners, communicating proactively and becoming the subject matter expert on their properties.

Key Responsibilities:

  • Oversee operations in managing a specific portfolio of properties
  • Develop and grow relationships with property owners, communicating proactively and becoming the subject matter expert on their properties
  • Meet and maintain Vacasa standards and metrics, including NPS, standard unit appearance, and efficiency
  • Manage a budget for your portfolio, adhering to set annual costs and performing cost-benefit analysis
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets
  • Partner and assist your Business Development Representative when new units join the portfolio
  • Perform home maintenance, including appliance, cable, and WiFi troubleshooting, basic HVAC repair, light plumbing, etc.
  • Conduct regular inspections prior to guest and owner arrivals
  • Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
  • Provide cross-coverage when necessary

Requirements:

  • Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
  • Professional in all forms of communications, including email, phone calls, video calls, and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills, with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work Environment and Physical Demands:

  • Availability to work Sunday through Saturday, early mornings and evenings as needed
  • Traveling between worksites is frequent, and this person will need their own reliable transportation
  • Occasional need to perform housekeeping and maintenance duties
  • Ability to stand, sit, and walk for an extended period of time
  • Reach overhead and below the waist
  • Regularly push, pull, and lift up to 25 pounds
  • Occasionally lift or move up to 50 pounds
  • Bend, stoop, squat, kneel, and twist
  • The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job

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