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Operations Manager

2 months ago

Panama City Beach, Florida, United States Innisfree Hotels Full time

About Innisfree Hotels

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Job Summary

We are seeking an experienced Operations Manager to join our team at Innisfree Hotels. The successful candidate will be responsible for providing administrative and clerical support to our management team, ensuring the smooth operation of our hotel.

Key Responsibilities

  • Administrative Support
    • Provide administrative support to our management team, including filing, generating reports, and setting up meetings.
    • Assist with daily hotel operations, including handling office tasks and maintaining contact lists.
  • Customer Service
    • Welcome guests and foster customer loyalty through friendly and professional interactions.
    • Address and resolve any conflicts in a calm and poised manner.
  • Operations Management
    • Assist departmental heads with HR functions, scheduling, and general oversight.
    • Process payroll for employees and maintain accurate records.
  • Training and Development
    • Integrate and train employees, providing support for skill development.
    • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Minimum 1 year of customer service experience required, hospitality industry preferred.
  • Skills
    • Excellent customer service skills.
    • Ability to read, write, and speak effectively in English.
    • Strong attention to detail and ability to multi-task.
    • Team player with a positive attitude.

About Innisfree Hotels

Innisfree Hotels is a fast-paced, expanding company that values our culture and invests in our team members. We are looking for individuals who thrive on challenge, seek responsibility, and value our culture to lead us into the next generation of growth.