Senior Program Manager
3 weeks ago
We are seeking a detail-oriented Retail Wireless Logistics Program Manager to build relationships with key internal and external partners supporting Retail Wireless operations. This role ensures compliance with logistics rules, manages product launches, and drives operational efficiency.
This position will analyze and resolve chargeback disputes while receiving leadership support for professional development.
Key Responsibilities:- Serve as the main contact for chargeback tracking, disputing, resolution, and reporting with National Retail Partners.
- Collaborate daily with internal and external partners to analyze data and resolve chargeback root causes.
- Use partner portals and software to gather data for disputing chargebacks.
- Monitor program performance and develop cost-effective strategies for improvement.
- Provide chargeback reporting, visibility, and feedback to key stakeholders, sharing achievements and concerns.
- Track partner shipments to ensure timely delivery and evaluate logistics processes for continuous improvement.
- Bachelor's degree from an accredited university.
- 2+ years of retail supply chain and logistics experience.
- Strong preference for 1+ years of National Retail chargeback tracking and disputing with partners such as Walmart, Target, Best Buy, etc.
- 2+ years of data analytics / problem solving experience.
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
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