Senior Manager Product
4 weeks ago
We are seeking a highly skilled Senior Manager to lead our Product team at DISH Network L.L.C. As a Senior Manager, you will be responsible for overseeing the development and implementation of our product strategy, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:- Take ownership of the Boost Mobile customer experience, analyzing feedback to identify pain points and implementing strategies to improve satisfaction.
- Identify opportunities to enhance functionality and user experience, collaborating with teams to define and prioritize features.
- Own and drive the roadmap for the Boost Mobile customer app, enhancing its capabilities.
- Lead roadmap development for web features like bill pay, account management, and loyalty programs.
- Manage cross-functional projects, ensuring successful execution through effective resource coordination and project tracking.
- Act as the main contact for stakeholders, ensuring clear communication, providing updates, and delivering insights to leadership.
- Bachelor's degree in a relevant field (e.g., Computer Science, Business, or a related discipline)
- 5+ years of experience in managing a team and improving customer experiences for digital businesses
- Strong understanding of enterprise software development and user experience best practices
- Experience owning roadmaps for customer-facing apps and driving capability development
- Expertise in authenticated web experiences, including bill pay, account management, and loyalty programs
- Excellent analytical skills for data interpretation and making data-driven decisions
- Project management experience, including scope definition, timeline management, and resource coordination
- Outstanding communication skills, with proven ability to collaborate across cross-functional teams
$110,100.00/Year - $157,300.00/Year
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.
Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
We are an Equal Employment Opportunity Employer - Veteran/Disability and committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed.
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