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Patient Engagement Specialist

2 months ago

New York, New York, United States EHE Health Full time
Job Overview

About Us:

EHE Health stands as the premier national provider of preventive healthcare services, collaborating with mid- and large-sized employers to ensure the health of their employees and dependents. Through comprehensive examinations, we identify and address health risks early, facilitating timely interventions. Recognized by Fortune Magazine and Great Place to Work as one of the Best Workplaces in healthcare, EHE Health operates from New York City, with a network of over 200 health clinics and practices nationwide, supported by a team of selected primary care physicians and clinicians.


Position Summary:
We are in search of a dedicated and motivated Engagement Agent to spearhead outreach efforts to prospective patients while enhancing the EHE brand's value. This role serves as the vital link between patients and our clinics, assisting in the scheduling of appointments for comprehensive health examinations while delivering exceptional customer service. The primary focus will be on patient acquisition and appointment booking, with additional responsibilities including resolving patient inquiries via phone, email, and chat. As a key member of the Engagement Center, the Engagement Agent will create memorable patient interactions and contribute to overall departmental efficiency.


Key Responsibilities:

  • Initiate and receive calls to and from potential and existing patients.
  • Respond to inquiries via phone, email, and chat from patients.
  • Resolve patient questions in a considerate, accurate, and timely manner.
  • Craft personalized responses to various patient requests.
  • Schedule appointments for comprehensive medical examinations.
  • Deliver outstanding customer service to all EHE patients.
  • Employ a consultative sales approach to facilitate shared decision-making with potential patients.
  • Utilize critical thinking to address and resolve patient inquiries, aiming for one-call resolutions.
  • Understand departmental KPIs and self-manage to meet these objectives.
  • Identify and report patient trends to management.
  • Document and communicate technical issues to IT.

Qualifications:

  • Associate degree in Business, Communications, or a related field is preferred.
  • Proven sales experience; healthcare background is advantageous.
  • Experience in a call center environment is preferred.
  • Highly motivated with a dynamic energy level.
  • Exceptional problem-solving and critical thinking abilities.
  • Proficient in English with strong writing skills.
  • Passionate about customer service and patient satisfaction.
  • Familiarity with CRM applications (Salesforce, Zendesk, Oracle, etc.).
  • Highly organized with a strong sense of responsibility.
  • Proficient in Microsoft Office Suite.
  • Able to thrive in a fast-paced, dynamic environment.
  • Excellent verbal and written communication skills.


Benefits:

  • Competitive salary structure.
  • Generous quarterly performance bonuses.
  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Employer-matched 401(k) retirement plan.
  • Reimbursement for professional development.
  • Access to wellness clinics for employees.
  • Gym and fitness allowances.

The salary range for this position is between $40,000 and $50,000, influenced by various factors including experience, qualifications, and skills. In addition to the base salary, Engagement Agents at EHE have the opportunity to earn additional incentive compensation based on performance.


EHE is committed to fostering an inclusive workplace and is dedicated to attracting and retaining the most qualified talent.