Account Specialist I

7 days ago

Little Rock, Arkansas, United States Aon Full time
About the Role

Aon is seeking an experienced Account Specialist I to join our team. As an Account Specialist I, you will work closely with colleagues to manage key processes that serve clients, including complex clients, and undertake client-facing and internal activities related to these processes.

Key Responsibilities
  • Maintain effective and positive relationships with clients, serving independently in a client-facing capacity on matters of moderate importance and complexity.
  • Perform submission assembly/creation where assigned, facilitating the timely and accurate flow of information between clients and account team members.
  • Handle client open items lists and respond to client ad-hoc requests.
  • Gather and analyze data, drafting assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
  • Actively support and monitor the renewal process, drafting quote comparisons and following up for binders, policies, and endorsements.
  • Collaborate with Premium Accounting on client billing matters and serve as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure key processes are performed optimally and quality of client deliverables.
  • Receives and manages routine and sophisticated coverage inquiries and endorsement requests, serving as a key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
  • Understand and work in alignment with the Aon Leadership Model and its pillars of Client Value, Unmatched Teams, Innovation, Results, and Values.
  • Understand best practices and leverage available resources, including centers of excellence (COEs) and Aon Client Services.
  • Ensure tools are understood and used, monitoring and following-up on invoice generation, fee agreements, receivables, and collections, addressing and resolving problems.
  • May provide guidance and mentoring to a less senior account specialist, delegating work to support staff and ACS where applicable.
Requirements
  • High school diploma or equivalent required.
  • Associates degree preferred.
  • Insurance experience preferred.
  • Brokers license preferred, or to be obtained within 120 days of start date.
About Aon

Aon is a global professional services firm that helps clients navigate the complexities of a rapidly changing world. Our people have a deep understanding of the challenges facing businesses and individuals, and we use this expertise to deliver innovative solutions that help our clients succeed.

We are committed to creating a diverse and inclusive workplace where all colleagues feel valued, respected, and empowered to contribute their best work. We believe that a diverse and inclusive workplace is essential to our success and to delivering exceptional results for our clients.

Aon is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring that our workplace is free from discrimination and harassment.

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