Support College Program Advisor
21 hours ago
About the Role
We're seeking a highly motivated and customer-focused individual to join our Apple Support College Program as a Support College Program Advisor. As a key member of our team, you will be responsible for providing world-class customer service and technical support to our customers.
Key Responsibilities
- Provide exceptional customer service and technical support to customers via phone, email, and chat.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex customer issues.
- Stay up-to-date with product knowledge and technical skills to provide accurate and effective support.
Requirements
- Currently enrolled in a university in the U.S. and pursuing a bachelor's degree or higher.
- A quiet home workspace, ergonomic chair, desk, and a hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload at your address.
- Available for nine weeks of part-time paid training on a set schedule totaling 24 hours a week.
- Post-training, available to work 20 weekly hours, similar to the training schedule.
- Able to flex up or down in weekly hours when school is not in session, based on business needs.
- Able to meet minimum typing speed of 40 WPM while talking with customers.
- Successful completion of a pre-employment assessment, background check, and initial training.
What We Offer
- Competitive pay and great benefits.
- Eligibility to participate in our company stock plan.
- Time off and an employee discount.
- Dedicated resources to support your ongoing growth and career development.
Why Apple?
We're committed to inclusion and diversity, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard, and inspired to do their best work.
Learn more about your EEO rights as an applicant.
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