Technical Infrastructure Manager
3 weeks ago
At CURiO Brands, we are seeking an experienced Infrastructure Lead to join our team. The successful candidate will be responsible for planning, designing, implementing, and supporting the strategic roadmap of technologies used within the company.
Key Responsibilities:
- Systems Support:
- Responsible for the overall design, installation, maintenance, configuration, and integrity of all systems used within the company.
- Understand and own the technology footprint, focusing on improving performance of systems and/or network.
- Independently design and develop task automations to improve processing efficiency, repeatability, and quality.
- Team Leadership:
- Lead the support team, providing guidance on work priority and higher-level technical issues.
- Manage all levels of organizational support, across all departments.
- Act as a team lead to train, coach, and mentor others, and provide project leadership.
- User Support:
- Provide in-depth technical information to users as appropriate.
- Analyze more complex end-user issues and recommend fixes or improvements.
- Lead efforts with users to develop complex systems or network solutions.
- 24/7 Support and on-call.
- Security and Compliance:
- Recommend and implement changes to enhance systems security and prevent unauthorized access.
- Provide guidance and direction on best practices for the protection of information and security of systems.
- Work with leadership to assess and document potential systems and process vulnerabilities, as well as the state and maturity of the company's security program.
- Research security trends, new methods, and techniques used in unauthorized access of data to preemptively eliminate the possibility of a systems breach.
Requirements:
- Bachelor's degree in Information Technology or related field, or equivalent experience.
- Five years' experience in IT infrastructure and/or network support.
- Three years' experience effectively managing, supervising, and coaching technical teams.
Preferred Qualifications:
- Two years managing large projects.
- Extensive team leadership and mentoring experience.
- Three years plus experience with Enterprise level Infrastructure.
- Budget planning experience.
- Certifications, such as VMware, Microsoft, Cisco, ITIL, PMP.
Travel Requirement: Up to 20%
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