Guest Services Representative
1 week ago
Position Overview for Front Desk Agent at BC LYND Hospitality
Job Information:- Location: Evansville, IN
- Employment Type: Full-Time/Part-Time
- Educational Requirements: None specified
- Travel Requirements: None
- Shift Availability: Flexible
- Industry: Hospitality - Hotel
The Front Desk Agent at BC LYND Hospitality plays a crucial role in delivering outstanding service to guests from the moment they arrive until their departure. This position is key in optimizing room sales and ensuring high occupancy rates.
Qualifications:- Education & Experience:
- Helpful to have college coursework in a related discipline
- Preferred experience in hospitality or a similar field
- High School diploma or equivalent is mandatory
- Proficiency in computer systems is essential
- Customer service experience is advantageous - Physical Demands:
- Must be able to maintain a flexible schedule
- Capability to stand for extended periods is required - Work Environment:
- Combination of indoor and outdoor hotel settings
- Exhibit a warm and welcoming attitude
- Communicate effectively with both guests and team members
- Demonstrate the ability to manage multiple tasks and prioritize effectively
- Participate in mandatory meetings and training sessions
- Uphold high standards of personal grooming
- Adhere to company policies and regulations
- Enhance productivity and problem-solving capabilities
- Address guest and operational challenges proficiently
- Maintain confidentiality at all times
- Proactively meet guest needs
- Fulfill additional responsibilities as required
- Welcome and greet guests in accordance with hospitality standards
- Manage PBX console operations
- Respond to guest inquiries in a timely manner
- Facilitate efficient check-in and check-out processes
- Utilize Front Desk computer systems effectively
- Complete shift responsibilities and tasks promptly
- Ensure a tidy and organized work environment
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