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Computer Systems Engineer

1 month ago

Cincinnati, Ohio, United States NextStep Networking Full time
About NextStep Networking

We are a dynamic and growing organization that provides a range of IT services to schools, nonprofits, and small businesses. Our team is passionate about delivering exceptional customer service and creating a positive user experience.

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide technical support to clients, troubleshoot hardware and software issues, and collaborate with other team members to resolve complex IT issues.

Responsibilities
  • Provide frontline client-centered technical support to school staff and students.
  • Diagnose and repair hardware issues on computers, printers, and other peripherals.
  • Perform timely completion of requests as well as call logging, updating and closing of activities in service request management tools.

Salary: $55,000 - $70,000 per year, depending on experience and qualifications.