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Senior Client Account Specialist
2 months ago
Cleary Gottlieb Steen & Hamilton LLP is seeking a highly skilled Senior Client Account Specialist to join our team. As a key member of our finance department, you will be responsible for the successful execution of the billing and collection strategy for our assigned partners or office/practice groups.
Key Responsibilities- Collaborate closely with partners and practice group leaders along with other Finance teams to ensure timely and accurate billing and collection.
- Ensure compliance with client outside counsel guidelines and rates in-line with client agreements before billing.
- Respond effectively and accurately to partner or client requests.
- Drive the billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned partners, practice groups, and/or offices.
- Monitor assigned partner's monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full.
- Update key finance reports daily to ensure timely and quality reporting for Senior Management.
- Successfully handle more complex billing and ensure timely and accurate billing and collections process.
- Follow up with partners and escalate any billing or collection issues or delays.
- Respond to billing and AR inquiries.
- Prepare bills including narrative descriptions, transfers, and on account applications with high attention to detail.
- Interpret, advise, and influence your assigned partners by reviewing their SOE, understanding the billing arrangement, and billing frequency of each matter and client.
- Obtain and review/understand Engagement letters and Outside Counsel Guidelines to support adherence to client requirements.
- Review timekeeper diaries and costs to ensure compliance with client outside counsel guidelines.
- Collaborate with internal clients and other finance teams to ensure accurate client invoices, submission requirements, and reporting.
- Coordinate and lead UBT/AR meetings with your assigned partners regularly.
- Monitor bill processing status and perform necessary follow-up.
- Ensure successful submission of E-Billing through Billblast or directly through the clients' 3rd party E-Billing vendor.
- Collaborate with the Client Account and Revenue Operations teams to develop efficiencies in the billing process.
- Validate and test functionality and reports during billing system and report upgrades.
- Support the Client Account Managers and Advisors with all aspects of day-to-day operations of the client accounting team in accordance with Firm Policies and procedures.
- Participate in ad hoc client analysis projects as requested and handle a portfolio of complex matters; special projects as assigned.
- Clearly document areas of responsibility for partner requirements, including key client requirements (billing, collecting, fee arrangements) to allow more streamlined collaboration, clarity, and coverage among the team.
- Bachelor's degree in Finance, Business Administration, or related fields.
- 4-5 years of relevant billing and client relationship experience at a professional service firm or law firm.
- Proficiency with Excel and Word.
- Excellent writing, organizational, interpersonal, and communication skills.
- Flexibility to work evenings and weekends to meet deadlines.
- Strong listening skills and ability to communicate complex information simply and clearly.
- Detail-oriented with strong knowledge of billing and collections processes, strong technical billing and client service skills, and ability to investigate issues and errors.
- Ability to work effectively in a collaborative, consensus-driven, partnership environment with highly skilled professionals.
- Demonstrates strong customer service for both internal and external clients.
- Able to work independently and make informed judgments and decisions; possesses professional maturity to know when to escalate issues that have a financial impact on the firm.
- Ability to anticipate clients' needs and future requests based on trends.
- Proactively seeks ways to make improvements.
- Exhibits leadership characteristics and displays sound work ethic.
- Acts as a role model and subject matter expert to junior staff.
