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Enterprise Customer Success Professional
2 months ago
We are seeking a highly skilled Customer Success Manager to join our team at Webflow. As a Customer Success Manager, you will play a critical role in advising and guiding our Enterprise customers to ensure a successful launch and ongoing success with our platform.
**Key Responsibilities:**
- Establish a trusted advisor relationship with our Enterprise customers, understanding their unique goals and business processes.
- Provide expert knowledge of Webflow and its capabilities, empowering customers to get the most value from our platform.
- Work closely with our Account Executives, Solutions Engineers, and Technical Architects to identify opportunities for growth and expansion.
- Develop and implement customized success plans to meet the evolving needs of our customers.
- Collaborate with cross-functional teams to ensure seamless customer onboarding, adoption, and renewal processes.
**Requirements:**
- 3-4 years of experience in Customer Success or Account Management, preferably in a SaaS company or digital marketing agency.
- Strong consultative approach, with the ability to navigate complex business needs and requirements.
- Excellent verbal and written communication skills, with the ability to present complex ideas in an accessible and engaging way.
- Keen business sense, with the ability to discover and understand customer business objectives and pain points.
- Excitement to dive into the technical details of our platform to understand customer use cases and needs.
- Great people skills, with the ability to build strong relationships with customers and internal stakeholders.
**What We Offer:**
- Equity ownership in a growing, privately-owned company.
- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents.
- 12 weeks of paid parental leave for both birthing and non-birthing caregivers.
- Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations.
- Access to mental wellness and professional coaching, therapy, and Employee Assistance Program.
- Monthly stipends to support health and wellness, smart work, and professional growth.
- Professional career coaching, internal learning & development programs.
- 401k plan and pension schemes (in countries where statutorily required).
We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team.
