Vacasa Operations Specialist
3 weeks ago
We're a leading full-service vacation rental company in North America, dedicated to bringing homeowners and renters together with smart technology and caring local teams. Our mission is to provide exceptional customer experiences and create worry-free vacations for our guests.
Job SummaryWe're seeking a highly motivated and customer-focused Front Desk Specialist to join our team in Steamboat Springs, CO. As a key member of our operations team, you'll be responsible for delivering exceptional customer service, resolving guest issues, and ensuring seamless communication with our local teams.
Key Responsibilities- Act as the first point of contact for guests, vendors, and owners, providing personalized attention and resolving issues in a timely and professional manner.
- Manage incoming phone calls, emails, and chats, responding to guest inquiries and concerns in a friendly and efficient manner.
- Assist with the creation and delegation of maintenance and housekeeping tickets, ensuring timely resolution of guest issues.
- Verify unit availability and assist with scheduling vendor or realtor visits, ensuring seamless communication with our local teams.
- Meet and maintain Vacasa standards and metrics, including guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
- Technical computer skills, including proficiency in hardware and software applications.
- Professional communication skills, including email, phone calls, video calls, and texts.
- Ability to work well under pressure in a fast-paced environment, with excellent time management and organizational skills.
- Highly responsive and reliable, with a strong attention to detail.
- Prior housekeeping experience a plus.
- $21/hour
- Health/dental/vision insurance (100% coverage option)
- Employer-sponsored & voluntary supplemental benefits
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
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