Service Excellence Manager

3 weeks ago


Honolulu, Hawaii, United States Foodland Full time
Job Summary

Fashioned after being the go-to destination for grocery shopping, we want you to help lead our customer experience endeavors. Join our Marketing Team as a Service Excellence Manager.

As an accomplished professional in customer-centric roles, you will have developed the necessary skills and expertise to navigate complex situations while maintaining high levels of empathy and professionalism.

This position includes coordinating efforts between marketing teams and supervisors who work closely with employee staff to tailor consumer knowledge regarding unrivaled service excellence goals.

Responsibilities:

  • Collaborate with colleagues and other departments within the organization to determine overall customer demographics and implement successful strategies that cater to their ever-evolving preferences.
  • Deliver excellent customer support by formulating effective processes and connecting employees to desired resources, engaging recommendations, product information, communication channels, customer insights, etc.
  • Organize regular meetings to foster participation and coordination across departmental staff groups.
  • Initiate proposals to guide leadership in customer centric enhancement opportunities that can be executed across the company.

About Our Company

  • We pride ourselves on doing business in Hawai`i since over 75 years and thrive through innovative practices.
  • Difference makers always keep the customers top of mind; we look for like-minded individuals to join our dynamic team.

Our Perks & Benefits:

  • Employer-sponsored medical, dental, and vision insurance coverage.
  • Pre-tax 401(k) contributions and various retirement plans.
  • Paid vacation days for all full-time positions (must maintain satisfactory job performance).


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