Service Operations Manager

3 weeks ago


Honolulu, Hawaii, United States Marriott Full time
Job Summary

We are seeking an experienced hospitality professional to oversee housekeeping functions and staff at a leading hotel in Honolulu, Hawaii. The successful candidate will be responsible for ensuring guest rooms, public spaces, and employee areas are clean and well-maintained.

Key Responsibilities:

  • Manage daily housekeeping operations and budgets to meet guest service, operational needs, and financial objectives.
  • Supervise shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
  • Conduct human resources activities, including training new room attendants, scheduling employees, and recognizing outstanding performance.
  • Ensure exceptional customer service by setting a positive example for guest relations and empowering employees to provide excellent service.

Requirements:

  • High school diploma or equivalent; 2 years experience in housekeeping or a related field.
  • OR a 2-year degree from an accredited university in Hospitality, Business Administration, or a related major; no work experience required.

Estimated Salary Range: $66,521.25 - $80,000.00 annually

This position offers comprehensive benefits, including health care, flexible spending accounts, a 401(k) plan, paid time off, life insurance, disability coverage, and other wellness programs.

Marriott International is an equal opportunity employer committed to diversity and non-discrimination on any protected basis.



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