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Operations Director

2 months ago

Minneapolis, Minnesota, United States Frostbeard Studio Full time

Job Summary

Frostbeard Studio, a small, independent handcrafted goods business, is seeking an experienced Operations Manager to oversee our company's daily operations and drive business growth. The ideal candidate will be responsible for managing staff, maintaining operational efficiency, and ensuring customer satisfaction.

Duties

  • Supervise and lead a team to achieve operational goals and objectives
  • Organize project management to ensure timely completion of projects and initiatives
  • Lead communication between team members, customers, and external service providers
  • Oversee customer service operations and ensure a high level of customer satisfaction
  • Problem solve and implement strategies to improve overall operations efficiency and effectiveness

Requirements

  • Proven experience in operations management and leadership
  • Strong leadership and supervisory skills, with the ability to motivate and manage a team
  • Customer service and conflict resolution experience, with a focus on delivering excellent customer experiences
  • Communication and organizational skills, with the ability to prioritize tasks and manage multiple projects
  • Reliability, a positive outlook, and a team player mentality
  • Technical literacy and the ability to learn new software and systems