Director of Field Operations
3 days ago
At Sleep Number Corporation, we are committed to improving the health and wellbeing of society through higher quality sleep. As a Director, Field Operations, you will play a critical role in ensuring a customer-centric approach to service and delivery, driving operational excellence, and leading the Field Services team to achieve exceptional results.
Key Responsibilities:- Lead strategic home delivery operations and projects, optimizing performance and resolving challenges to meet business objectives.
- Manage a $100M P&L, 3PL providers, suppliers, and vendors, developing and implementing profitability and customer experience improvements.
- Evaluate current strategies, processes, and procedures for effectiveness, modifying as needed, and maintaining knowledge of industry trends and forecasts.
- Provide territory analysis and recommendations, leveraging company initiatives to position Field Services for success.
- Sustain a best-in-class culture, focusing on employee engagement, retention, and accountability.
- Build cross-functional relationships to achieve business objectives, driving results in a fast-paced, ever-changing environment.
- Develop talent within the team, ensuring training and development, and driving bench strength and succession planning.
- 10+ years of experience leading employee groups, with proven managerial, leadership, and problem-solving skills.
- Ability to travel 10-20% within the territory and quarterly travel to regional and corporate events.
- BA/BS required, with an MBA preferred.
- Creative, strategic, and analytical thought leader, with demonstrated ability to drive talent attraction, employee engagement, and retention.
- Business acumen, with effective use of financial statements and data analysis to drive strategic and tactical plans.
- Excellent written and oral communication skills, with diplomacy skills to build trust and partnerships with internal and external constituents.
We are a sleep wellness technology leader, dedicated to enhancing and supporting the wellbeing of our team members and their families. We offer a comprehensive benefits package, including medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and more.
We are committed to recruiting, hiring, and promoting qualified people, and prohibit discrimination based on race, color, marital status, religion, sex, sexual orientation, age, national origin, citizenship status, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local law.
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