Customer Service Representative

4 days ago


Burlington, Vermont, United States Heritage Bank Full time
Job Title: Customer Support Specialist

Heritage Bank is seeking a highly skilled Customer Support Specialist to join our team at our Burlington Administrative Center in Burlington, WA.

Job Summary:

We are looking for a customer-focused individual who can provide exceptional service to internal and external customers through various communication channels, including phone, email, and in-person interactions. The successful candidate will be responsible for resolving customer inquiries, addressing concerns, and providing solutions to meet their needs.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve customer inquiries and concerns in a timely and professional manner
  • Process customer transactions and requests, including account maintenance and financial services
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on bank products and services to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and quality standards
Requirements:
  • High school diploma or equivalent required; job-specific education or training may be required
  • Minimum 6 months to 1 year of recent experience in retail banking and/or bank operations, with emphasis on customer service
  • Level II and Senior positions require 2+ years and 3+ years of recent experience, respectively, in retail banking, bank operations, and/or a service/call center environment
  • Excellent communication, problem-solving, and time management skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Flexibility to work a rotating schedule, including Saturdays and extended hours
Working Environment:

Heritage Bank is an equal opportunity employer and offers a competitive salary range, benefits package, and opportunities for professional growth and development.

The base salary range represents the minimum, midpoint, and maximum of Heritage Bank's salary range for this position. Actual salaries will vary depending on factors including, but not limited to, qualifications, experience, and job performance.

Keywords: #BankingCallCenter, #CustomerServiceRepresentative, #CustomerSupport, #BankingCustomerService #telephonebanker



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