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IT Customer Service Manager

2 months ago

Tampa, Florida, United States Akima Intra Data, LLC Full time
Job Description

CSD Customer Relations Manager (COM00292)

Job Summary

Akima Intra Data, LLC is seeking an experienced Customer Relations Manager to support our IT solutions. The ideal candidate will have a strong background in customer service and experience working with government agencies.

Key Responsibilities

  • Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, stakeholders, and team members.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Stay up-to-date on industry trends and best practices in customer service.
  • Meet or exceed customer satisfaction targets.

Requirements

  • 4 years of experience in a relevant position.
  • Current TS/SCI Clearance.
  • Compliance with Department of Defense Directive (DoDD) 8140 and relevant Service Component instructions or directives.
  • Ability to meet all health requirements, including current and future vaccination requirements for infectious diseases such as COVID-19.

What We Offer

  • A challenging and rewarding work environment.
  • Competitive salary and benefits.
  • A wide variety of career development opportunities.

About Us

Akima Intra Data, LLC is committed to helping government agencies modernize their IT infrastructure and systems to drive innovation and value. We offer a unique opportunity to work with a leading edge team committed to excellence and results.