Customer Service Liaison
3 weeks ago
Customer Service Liaison
We are seeking a Customer Service Liaison to communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and interact with customers to identify their needs and provide solutions.
- Use best practices in customer service techniques to develop rapport and build relationships with customers.
- Document all customer interactions and meet personal and team quotas.
- Attend trainings to maintain up-to-date skills and knowledge.
Qualifications
- High school diploma/GED.
- Previous experience as a Customer Service Representative or in a similar role is preferred.
- Comfortable using computers and customer management software.
- Excellent phone and verbal communication skills.
- Understanding of active listening techniques.
- Ability to work well under pressure and highly organized with the ability to prioritize projects and manage time effectively.
Compensation
$40,000.00 - $55,000.00 per year
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