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Front Desk Associate

2 months ago

Windsor, Connecticut, United States Buffalo Lodging Associates Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Buffalo Lodging Associates. As the face of our hotel, you will be responsible for providing exceptional service to all guests, ensuring a memorable and enjoyable experience.

Key Responsibilities
  • Greet guests, complete check-in/check-out procedures, and obtain pertinent information.
  • Handle cash, credit card information, and goods at the property.
  • Identify guest needs and provide relevant information about hotel services and amenities.
  • Respond to guest requests in a timely manner.
  • Take reservations from incoming callers and update/cancel reservations as requested.
Requirements
  • Customer service experience, preferably in a hotel setting.
  • High school diploma or equivalent.
  • Computer knowledge, including intranet, property management system, Word, and Excel.
  • Valid driver's license and acceptable driving history.
What We Offer
  • Paid weekly.
  • Medical, dental, and vision insurance.
  • Competitive 401(k) retirement savings plan with generous employer match.
  • Paid vacation and sick time.
  • Paid holidays.
  • Tuition reimbursement.
  • Flexible spending account.
  • Company-paid life insurance.
  • Company-paid short-term disability insurance.
  • Long-term disability insurance.
  • Employee assistance program.
  • Hotel discounts.
  • Wellness programs.
  • Monthly employee appreciation activities and events.
  • Learning and development opportunities.
  • Employee referral program.
About Buffalo Lodging Associates

Buffalo Lodging Associates is a hotel management company based in Canton, MA, with a focus on true hospitality since its founding in 1996. We have built an extensive portfolio of 50 hotels and partnered with respected hotel brands. Our team is driven to provide a best-in-class hospitality experience and operational excellence.