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Customer Service Representative

2 months ago

West Columbia, South Carolina, United States tripforth Full time

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at TripForth. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Main Responsibilities:

  • Respond to guest inquiries and provide information about our services and amenities.
  • Update guest accounts and process requests in a timely and efficient manner.
  • Convert inquiries into confirmed reservations, ensuring a seamless guest experience.
  • Investigate and resolve guest complaints in a professional and courteous manner.
  • Perform data entry tasks and maintain accurate records.
  • Provide upscale guest service experiences, ensuring guests feel valued and cared for throughout their stay.
  • Ensure guests receive proper communication and information upon arrival, setting the tone for a wonderful stay.

Requirements:

  • High School Diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Detail-oriented and able to multitask effectively.
  • Good listening skills and ability to evaluate situations effectively with minimal supervision.
  • Effective time management and ability to work in high-stress situations.
  • Intermediate computer skills, including Office 365, Word, and Excel.
  • Customer service drive with outstanding communication and active listening skills.
  • Excellent problem-solving and multitasking skills.
  • Ability to work flexible hours, including weekends, holidays, and on-call shifts.
  • Strong sense of responsibility and professional presentation.

Benefits:

  • Full-time salary and benefits package included.