Customer Service Representative
3 weeks ago
Benefits: 401(k) matching, Employee discounts, Flexible schedule, Opportunity for advancement, Paid time off, Training & development, Wellness resources
Job Summary: As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service, answering questions, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service to members, responding to their inquiries and resolving issues in a timely and professional manner.
- Answer questions and provide information about club services, promotions, and events.
- Process membership applications, renewals, and cancellations.
- Handle customer complaints and concerns in a professional and courteous manner.
- Work collaboratively with other team members to achieve sales and service goals.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.
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