Customer Experience Strategist
2 weeks ago
Accident Fund Holdings, Inc. is seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will play a critical role in developing and executing cross-functional initiatives that drive customer and employee experience improvements.
Main Responsibilities- Lead the development and implementation of customer experience strategies and roadmaps.
- Collaborate with cross-functional teams to analyze customer experience data and identify opportunities for improvement.
- Design and execute market research surveys and consumer studies to inform customer experience initiatives.
- Develop and manage agency profit sharing programs and financial incentive initiatives.
- Coordinate with Business Development units to ensure alignment and effective communication.
- Bachelor's degree in marketing, business, psychology, statistics, or a related field.
- 6-8 years of experience in a related field, preferably in the insurance industry.
- Considerable knowledge of market research and Voice of the Customer Feedback methodologies.
- Ability to analyze data using analytic engines such as R, Tableau, SPSS, Access, SAS, or other analytic engines.
- Excellent verbal and written communication skills.
- Ability to interact with others to build consensus and get decisions implemented.
This role requires frequent travel with some overnight stays. Work is performed in an office setting with no unusual hazards.
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Business Marketing Strategist
5 days ago
Lansing, Michigan, United States Acxiom Full timeJob Title: Business Marketing StrategistAbout the Role:We are seeking a highly skilled Business Marketing Strategist to join our team at Acxiom. As a Business Marketing Strategist, you will be responsible for serving as a liaison between our dedicated account team and a major Financial Services client. This role will require strong client interaction and a...
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Customer Experience Associate
1 month ago
Lansing, Michigan, United States T.J. Maxx Full timeCustomer Experience Coordinator Job DescriptionT.J. Maxx is seeking a Customer Experience Coordinator to join our team at the Mile Rd Shops at Stoney Creek location.Key Responsibilities:Train and mentor Associates on front-end principles to deliver exceptional customer experiences.Coach Associates on personalizing the customer experience while promoting...
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Customer Experience Associate
2 weeks ago
Lansing, Michigan, United States First National Bank of America Full timeCustomer Experience RepresentativeFirst National Bank of America is seeking a highly skilled and customer-focused individual to join our call center team as a Customer Experience Representative. We are committed to providing exceptional service to our customers, and we are looking for someone who shares our passion for delivering outstanding results.Key...
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Customer Experience Specialist
2 weeks ago
Lansing, Michigan, United States First National Bank of America Full timeCustomer Experience RepresentativeFirst National Bank of America is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our loan customers.Key Responsibilities:Respond to incoming calls and...
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Customer Experience Representative
2 weeks ago
Lansing, Michigan, United States Capital Area Transportation Authority Full timeJob SummaryThe Customer Experience Representative is a key role at the Capital Area Transportation Authority, responsible for providing exceptional service to the public. This position requires a strong ability to communicate effectively, handle multiple tasks, and work in a fast-paced environment.Key Responsibilities:Provide accurate and timely information...
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Key Holder
3 weeks ago
Lansing, Michigan, United States Joann Full timeJob SummaryAt Joann, we're passionate about helping our customers bring their creative ideas to life. As a Key Holder, you'll play a critical role in delivering exceptional customer experiences and driving sales growth in our stores. If you're a motivated and customer-focused individual with a passion for retail, we'd love to hear from you!Key...
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Sales Associate
4 days ago
Lansing, Michigan, United States Chico's Full timeAt Chico's, we're seeking a highly skilled Sales Associate to join our team of fashion-obsessed professionals. As a Sales Associate, you will play a vital role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Drive sales growth by utilizing...
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Customer Experience Manager
5 days ago
Lansing, Michigan, United States lululemon athletica Full timeKey Responsibilities: Assess and fulfill the needs of the business, team, and guests. Ensure all guests receive a quality in-store experience. Continuously assess the level of guest connection and technical product education. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.About...
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Technical Game Designer
2 weeks ago
Lansing, Michigan, United States META Full timeJob Summary:We are seeking a skilled Technical Game Designer to join our Meta Horizon team. As a Technical Game Designer, you will be responsible for designing and shipping VR-best experiences for the ever-expanding Horizon metaverse. You will work with teams of designers, artists, engineers, and more to explore innovative core mechanics and game loops for...
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Retail Sales Associate
2 weeks ago
Lansing, Michigan, United States Best Buy Full timeCustomer Experience ExpertAs a Retail Sales Associate at Best Buy, you'll be the face of our brand, delivering exceptional customer experiences that drive loyalty and growth. We'll train you to confidently recommend the right tech products and solutions, ensuring every customer leaves with a smile.Key Responsibilities:Welcome and engage with customers in a...
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Customer Service Representative
1 week ago
Lansing, Michigan, United States NeoPollard Interactive Full timeCustomer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at NeoPollard Interactive. As a key member of our customer support team, you will be responsible for providing top-notch quality service to our players through live instant messaging, email, and telephone. Your primary goal will be...
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Email Marketing Strategist
2 weeks ago
Lansing, Michigan, United States Stride Full timeEmail Marketing ManagerWe are seeking a highly skilled Email Marketing Manager to join our marketing team at Stride, Inc. The ideal candidate will have a strong understanding of email marketing best practices, excellent project management skills, and the ability to leverage email marketing to engage customers, drive conversions, and nurture relationships.Key...
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Digital Transformation Strategist
5 days ago
Lansing, Michigan, United States Sutherland Full timeAbout the Role:Sutherland is a digital transformation company that focuses on delivering exceptional experiences for customers and employees. Our primary goal is to generate strategic and operational outcomes for our clients powered by digital technologies, platforms, and infrastructure spanning 144 countries and a network of 19 delivery centers and 40,000...
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Store Experience Associate
2 months ago
Lansing, Michigan, United States Michaels Full timeJob DescriptionAbout the RoleWe are seeking a skilled and customer-focused individual to join our team as a Framing Specialist at Michaels. As a key member of our store team, you will be responsible for providing exceptional customer service, creating memorable framing solutions, and maintaining a safe and organized store environment.Key...
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Retail Experience Director
3 weeks ago
Lansing, Michigan, United States Best Buy Full timeJob SummaryWe are seeking a highly skilled Retail Experience Manager to lead our store team and drive exceptional customer experiences. As a key member of our leadership team, you will be responsible for deploying employees efficiently, analyzing performance indicators, and leading efforts to maximize results.Key ResponsibilitiesEnable and empower employees...
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Car Wash Attendant
5 days ago
East Lansing, Michigan, United States Whitewater Express Car Wash Full timeJob OverviewAt Whitewater Express Car Wash, we're seeking a highly motivated and customer-focused individual to join our team as a Car Wash Attendant. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a safe and enjoyable experience for our guests, and maintaining a clean and well-maintained car wash...
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Guest Experience Lead
2 weeks ago
Lansing, Michigan, United States McDonald's Full timeUnlock Your Potential as a Guest Experience Lead at McDonald'sAre you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? As a Guest Experience Lead at McDonald's, you'll be the face of our brand, ensuring every guest leaves with a smile on their face and a spring in their...
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Guest Experience Manager
4 days ago
Lansing, Michigan, United States McDonald's Full timeLead the Guest Experience:As a Guest Experience Lead at McDonald's, you will be responsible for ensuring that every guest has a positive and memorable experience. This includes checking in with guests, handling guest concerns, and providing solutions to their satisfaction.Be the Solution: You will be the face of McDonald's, providing exceptional customer...
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Guest Experience Manager
2 weeks ago
Lansing, Michigan, United States McDonald's Full timeUnlock Your Potential as a Guest Experience LeadJoin the McDonald's team and become a key player in delivering exceptional guest experiences. As a Guest Experience Lead, you'll be responsible for creating a welcoming atmosphere, ensuring seamless service, and fostering a positive relationship with our customers.Key Responsibilities:Lead by example and embody...
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Digital Marketing Strategist
3 weeks ago
Lansing, Michigan, United States Liquid Web Full timeAbout the RoleWe are seeking a highly skilled Paid Search Marketing Manager to join our team at Liquid Web. As a key member of our digital marketing team, you will be responsible for developing and executing paid search campaigns that drive targeted traffic and maximize ROI across various channels.ResponsibilitiesDesign and implement paid search campaigns,...