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Scheduling Coordinator

2 months ago

Leesburg, Virginia, United States Virginia Advanced Surgical Arts Full time
Job Description

We are an elite oral surgery practice, Virginia Advanced Surgical Arts, committed to exceptional care for our patients and first-class service to our referring doctors. We are seeking a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs.

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Key Responsibilities:
  • Provide Concierge-Level Customer Service: Interact with patients, referring offices, and team members over the phone, in person, or via electronic communication.
  • Greet Patients and Visitors: Immediately upon arrival with a friendly demeanor.
  • Answer Phones Promptly: With a smile.
  • Schedule Appointments: To optimize patient satisfaction, provider time, and most effective use of exam and treatment rooms.
  • Prepare Daily Schedules: For each provider.
  • Prepare Patient Charts: Accurately and efficiently.
  • Manage Patient Flow: To reduce patient wait time.
  • Assist Patients: As necessary.
  • Maintain Reception Area: In a neat and orderly condition.
  • Maintain Professional Relationships: With referring offices.
  • Maintain Confidentiality: Of all information in accordance with HIPAA.
  • Perform Other Related Duties: As assigned.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience required.
Skills and Abilities:
  • Understanding of Dental Terminology: Required.
  • Friendly, Inviting, and Professional Personality: And presence.
  • Basic Office Skills: Such as typing and filing.
  • Good Organizational Skills: And attention to detail.
Benefits:
  • Medical, Dental, and Vision Coverage: For employees and their families.
  • Employee Assistance Program (EAP): For mental health and wellness support.
  • Uniforms/Scrubs Provided: For a professional appearance.
  • Competitive Pay: With bonus potential and annual merit reviews.
  • 401(k) Plan: With company match.
  • Health Savings Account (HSA): With HDHP health plans.
  • Life Insurance: Basic and supplemental.
  • Time Off: Paid vacation and 6 annual paid holidays.
  • Disability and Leave of Absence: Employer-sponsored short-term and long-term disability plans.