Operations Leader
3 days ago
We are seeking an experienced Operations Leader to join our team at Camp Bow Wow Virginia Beach. As a key holder, you will be responsible for opening and closing the facility, ensuring a safe and positive work environment, and handling day-to-day operations.
**Estimated Salary:** $40,000 - $60,000 per year
About Us:
Camp Bow Wow is North America's provider of pet care services through premier doggy day care, overnight boarding, and basic grooming services. We are looking for a positive, dependable, flexible, and hardworking leader to join our team.
Responsibilities:
- Maintain a safe and positive work environment
- Handle day-to-day operations, including scheduling/confirming appointments, checking in/out and handling dogs, dog grooming, answering phone calls and emails, maintaining checklists, and timely following up with staff on job functions
- Staff training and development
- Ensure all Camp Counselors understand and follow policies, procedures, and regulations
- Monitor opening and closing shift checklists and logs
- Delegate tasks to team members, provide timely follow-up, and assist where needed
- Hold team accountable for their performance; provide positive coaching and counseling as needed
Qualifications and Requirements:
- Excellent customer service
- Ability to manage a fast-paced, high-volume, doggy daycare and boarding facility
- Possess a positive attitude
- Team player
- Strong leadership skills (a plus) with the ability to prioritize physical workload and manage time
- Excellent written and verbal communication skills; ability to connect effectively with customers and co-workers
- Strong time-management skills; ability to multi-task, prioritize, and organize
- Must be able to stand for long periods, bend, stoop, and lift
- 1 year prior management experience preferred; Prior Camp Bow Wow experience a plus
- Available to work flexible hours, weekends, and holidays
- Must love dogs
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