Law Firm Operations Director
6 days ago
At Stone Alliance Group, we're dedicated to delivering exceptional immigration services that make a positive impact on clients' lives.
The Legal Operations Manager plays a pivotal role in our firm's success, working closely with the co-founders to manage day-to-day operations and drive strategic growth.
This is an exciting opportunity for a seasoned leader who thrives in a dynamic, fast-paced environment.
Key Responsibilities:- Strategic Leadership and Operations Management:
- Oversee all administrative and operational functions, including banking, IT, insurance updates, payroll, vendors, and HR.
- Create, implement, and refine operational systems and policies to ensure efficient service delivery aligned with our goals.
- Team Development and Culture Building:
- Lead, mentor, develop, and grow a diverse team, fostering an environment of collaboration and continuous improvement.
- Maintain and enhance our firm's culture, celebrating team milestones and encouraging community involvement.
- Financial and Performance Oversight:
- Manage our budget, optimizing financial performance and resource allocation.
- Create, monitor, and report on key performance indicators (KPIs), using data to drive decisions and improve operational outcomes.
- Client Relationship Management:
- Ensure exceptional service delivery, maintaining high standards of client care and satisfaction.
- Handle client escalations with empathy and efficiency, ensuring their needs and expectations are met.
- Experience: Minimum 5 years in management and operations or similar role, preferably within the legal or professional services sector.
- Education: Bachelor's degree in Business Administration, Management, or a related field.
- Strong leadership and team management skills.
- Exceptional organizational and time-management abilities.
- Excellent communication skills, both written and verbal.
- Strategic thinker with the ability to make informed decisions under pressure.
- Proficiency in office technology and software, including legal case management systems.
- Data and KPI driven.
Be part of a mission-driven firm that values longevity and commitment.
Enjoy opportunities for professional growth and development in a supportive, family-oriented environment.
Compensation:- Competitive salary based on experience: $120,000 - $150,000 per year.
- Benefits package including health insurance, paid time off, and more.
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