Senior Operations Director

2 days ago


Virginia Beach, Virginia, United States Stone Alliance Group Full time
Overview

At Stone Alliance Group, we're a mission-driven firm dedicated to making a positive impact on our clients' lives. Our unique approach combines professionalism with a personal touch, creating a work environment that values hard work, community, and team cohesiveness.

Job Summary

We're seeking a highly skilled Senior Operations Director to join our team. As a pivotal leader, you will work closely with our co-founders to manage day-to-day operations and drive strategic growth.

Key Responsibilities:
  • Strategic Leadership and Operations Management:
    • Oversee all administrative and operational functions including banking, IT, insurance updates, payroll, vendors, and HR.
    • Create, implement, and refine operational systems and policies, ensuring efficient service delivery that aligns with the firm's goals.
  • Team Development and Culture Building:
    • Lead, mentor, develop, and grow a diverse team, fostering an environment of collaboration and continuous improvement.
    • Maintain and enhance the firm's culture, celebrating team milestones and encouraging community involvement.
  • Financial and Performance Oversight:
    • Manage the firm's financial performance, optimizing resource allocation and budgeting.
    • Create, monitor, and report on key performance indicators (KPIs), using data to drive decisions and improve operational outcomes.
  • Client Relationship Management:
    • E nsure exceptional service delivery, maintaining high standards of client care and satisfaction.
    • Handle client escalations with empathy and efficiency, ensuring their needs and expectations are met.
Qualifications:
  • Experience: Minimum of 5 years in management and operations or similar role, preferably within the legal or professional services sector.
  • Education: Bachelor's degree in Business Administration, Management, or a related field.
Salary and Benefits:
  • Competitive salary based on experience: $120,000 - $180,000 per annum.
  • Benefits package including health insurance, paid time off, and more.

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