Senior Operations Director
2 days ago
At Stone Alliance Group, we're a mission-driven firm dedicated to making a positive impact on our clients' lives. Our unique approach combines professionalism with a personal touch, creating a work environment that values hard work, community, and team cohesiveness.
Job SummaryWe're seeking a highly skilled Senior Operations Director to join our team. As a pivotal leader, you will work closely with our co-founders to manage day-to-day operations and drive strategic growth.
Key Responsibilities:- Strategic Leadership and Operations Management:
- Oversee all administrative and operational functions including banking, IT, insurance updates, payroll, vendors, and HR.
- Create, implement, and refine operational systems and policies, ensuring efficient service delivery that aligns with the firm's goals.
- Team Development and Culture Building:
- Lead, mentor, develop, and grow a diverse team, fostering an environment of collaboration and continuous improvement.
- Maintain and enhance the firm's culture, celebrating team milestones and encouraging community involvement.
- Financial and Performance Oversight:
- Manage the firm's financial performance, optimizing resource allocation and budgeting.
- Create, monitor, and report on key performance indicators (KPIs), using data to drive decisions and improve operational outcomes.
- Client Relationship Management:
- E nsure exceptional service delivery, maintaining high standards of client care and satisfaction.
- Handle client escalations with empathy and efficiency, ensuring their needs and expectations are met.
- Experience: Minimum of 5 years in management and operations or similar role, preferably within the legal or professional services sector.
- Education: Bachelor's degree in Business Administration, Management, or a related field.
- Competitive salary based on experience: $120,000 - $180,000 per annum.
- Benefits package including health insurance, paid time off, and more.
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