Business Operations Manager for Stone Alliance Group

5 days ago


Virginia Beach, Virginia, United States Stone Alliance Group Full time
Job Overview

We are seeking a highly skilled Business Operations Manager to join our team at Stone Alliance Group. As a pivotal leader, you will play a key role in driving strategic growth and overseeing day-to-day operations.

Key Responsibilities
  • Strategic Leadership and Operations Management: Oversee all administrative and operational functions, including banking, IT, insurance updates, payroll, vendors, and HR. Create, implement, and refine operational systems and policies to ensure efficient service delivery that aligns with our goals.
  • Team Development and Culture Building: Lead, mentor, develop, and grow a diverse team, fostering an environment of collaboration and continuous improvement. Create and measure key performance indicators (KPIs) for all positions. Maintain and enhance our firm's culture, celebrating team milestones and encouraging community involvement.
  • Financial and Performance Oversight: Manage our budget, optimizing financial performance and resource allocation. Create, monitor, and report on KPIs, using data to drive decisions and improve operational outcomes.
  • Client Relationship Management: Ensure exceptional service delivery, maintaining high standards of client care and satisfaction. Handle client escalations with empathy and efficiency, ensuring their needs and expectations are met.
Requirements
  • A minimum of 5 years of experience in management and operations or a similar role, preferably within the legal or professional services sector.
  • A Bachelor's degree in Business Administration, Management, or a related field.
What We Offer
  • A competitive salary based on experience: $120,000 - $180,000 per year.
  • A comprehensive benefits package, including health insurance, paid time off, and more.


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