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Equipment Rental Specialist

2 months ago


Government Camp, Oregon, United States Timberline Lodge Full time
Job Summary

We are seeking a highly motivated and customer-focused Equipment Rental Specialist to join our team at Timberline Lodge. As a key member of our Rental Shop team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and maintaining a high level of equipment quality.

Key Responsibilities
  • Customer Service: Establish a rapport with customers, assess their needs, and provide personalized recommendations for equipment rentals and repairs.
  • Rental Process: Assist guests through the rental process, ensuring a smooth and efficient experience.
  • Equipment Maintenance: Assist in maintaining and cleaning the Rental Shop and equipment, ensuring they are in good working condition.
  • Cash Handling: Operate the cash register and follow cash handling procedures.
  • Sales and Upselling: Sell package upgrades, demo skis, and tuning services to guests, and accurately recommend demo equipment.
  • Inventory Management: Return equipment to its proper place after inspection and guest checkout.
  • Team Collaboration: Assist Ski Check when assigned and actively participate in the company's Health & Safety Program.
Requirements
  • Service-Oriented Personality: Possess a service-oriented personality and be detail-oriented with the ability to set and meet high customer service standards.
  • Equipment Knowledge: Have detailed knowledge of equipment in the Rental Shop and all procedures and operations involved in equipment rental.
  • Communication Skills: Use proper etiquette while conversing with guests and be proficient in up-selling products and services.
  • Certifications: Become certified and competent in properly adjusting bindings.
Physical Requirements
  • Lifting: Must be able to lift 50 lbs.
  • Flexibility: Must be flexible and capable of bending, twisting, and kneeling.
  • Balance: Must be able to work in tight spaces with balance.
  • Physical Demands: Must be able to work on feet, stand, and walk for up to 8 hours per shift.