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Customer Experience Ambassador

2 months ago

Kansas City, Kansas, United States Dave & Buster Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Dave & Buster's. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through exceptional service, ensuring that every guest leaves with a positive impression of our establishment.

Key Responsibilities
  • Provide Exceptional Guest Service: Greet guests with a smile and a friendly attitude, ensuring that every guest feels welcome and valued.
  • Manage Guest Flow: Effectively manage guest flow to minimize wait times and ensure a seamless experience.
  • Assist with Game and Food Service: Provide assistance with game and food service, including answering questions and making recommendations.
  • Maintain a Clean and Organized Environment: Ensure that the Winner's Circle area is clean, organized, and well-stocked at all times.
  • Collaborate with Team Members: Work closely with other team members to ensure that all guests receive exceptional service and that the establishment runs smoothly.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills, both verbal and written.
  • Strong Problem-Solving Skills: Be able to think critically and solve problems in a fast-paced environment.
  • Ability to Work in a Team Environment: Be able to work effectively in a team environment and collaborate with others to achieve common goals.
  • Physical Demands: Be able to stand for long periods of time, move about the facility, and lift up to 30 pounds.
What We Offer
  • Competitive Compensation: Competitive hourly rate ranging from $7.25 to $14 per hour.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and 401(k) options.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.